Managed Services
Handling your IT needs can be an overwhelming task. At All-City Technology we believe in making your IT easy. We take the heavy burdens of IT management off your plate and allow you to focus on running YOUR business. Our Managed Services cover everything from your servers, back-ups (NAS and Cloud based), firewall, access points, VPN, switches, and workstations.
Managed Services can Include:
- On-Site and Remote Maintenance
- Networking Equipment, Desktop, Laptop, Mobile Phone, and Peripheral Coverage
- Antivirus Protection
- 24×7 Support
- Pre-Defined Response Times and Escalation Paths
- User Management
- Remote Access
- Independent Employee Remote Management Access
By issuing a remote monitoring agent onto each device we can remotely access key information about each machine. As issues arise, we can fix them by logging into the machine in the background, often without you even knowing anything is being done. By utilizing these same tools your employees can access their individual workstations when working remote. If there are problems with your machines you are provided support, optionally 24×7, with clearly defined escalation paths and response times. Our friendly staff is ready to serve you to avoid costly downtime.
Along with managing your machines our Managed Service contracts will cover your user management.